As businesses around the country struggle, taking care of your customers is more important than ever before. Does your existing customer service model still deliver the level of service that it did before the pandemic? My guest today is here to discuss the importance of examining your plans to meet the unique challenges we are all experiencing during COVID-19. (more…)
Are you at the point in your life with you find yourself giving up on your lifelong dreams? Whether you think it’s too late to get your degree, or you believe you lack the inner strength and confidence to pursue your passions, you’re wrong. My guest today is here to show you these are just excuses. (more…)
How do you find opportunity in disaster? The coronavirus pandemic has caused CEOs to lead through crisis, many for the first time. What can we learn from these leaders? (more…)
Since the start of the coronavirus pandemic, the world as we know it has been turned on its head. The business world has not been immune to these changes, and a “new sales normal” has resulted. For those dreaming of a return to how things were before COVID-19, my guest today has some bad news for you. (more…)
Adversity and challenge are the themes of 2020, both in and out of the business world. Today’s guest knows more than a little about facing adversity. He is a NYT Bestselling author, accomplished endurance athlete and former member of the Navy SEAL Team Six. He is Don Mann, and he is here to show you how to adopt the “combat mindset” that will help you shatter your boundaries.
The Profit Express is back after a COVID-induced hiatus! The coronavirus pandemic has had a major impact on business, destroying several industries and forced thousands of businesses to close their doors. There have roughly been 100,000 businesses that have closed their doors and most will never return. My guest today is here to discuss how even during challenging and tragic times, there is opportunity to be had in persevering. (more…)
Pick up the phone! It’s simple. At least the idea is simple for me. Always has been. Connecting with people via a live phone conversation has tons of benefits. My objective with this article is to hopefully convince you that talking to a human on the phone is vastly more effective than texts, emails and social media messaging. (more…)
Coronavirus has dealt small businesses everywhere a gut punch like they have never felt before. States have called for all non-essential businesses to shut down, with no clear timeline in place of when things will reopen. This is easier said than done, as many non-essential businesses are also a part of the supply chain to essential businesses. Surviving as a business owner is more difficult than ever before, but coronavirus has brought with it many lessons for business owners around the world.
The lesson we can all learn is timeless: the importance of relationships.