by Tim Healy
Improv Comic Takes on Bad Customer Service
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As businesses become more automated, it’s starting to seem like good customer service is a thing of the past. But it doesn’t have to be this way. My guest today knows the art of listening, and he is here to discuss how practicing improv comedy can make you better at customer service. (more…)
by Tim Healy
3 Lessons in Customer Service
Customers are the backbone of your business. No matter what product or service you offer, you depend on the clientele to keep the lights on. There’s a lot of competition: if you don’t take care of your customers, they will go elsewhere. (more…)
by Tim Healy
The Good, Bad, and Ugly of Customer Service
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As any business owner, manager, and sales professional knows, the customer comes first. While it’s impossible to give your customers exactly what they want in every situation, it is possible to give your customers great service, even in difficult moments. (more…)
by Tim Healy
The Onboarding Journey: Donna Weber
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The journey from prospective buyer to customer is important for every business owner to consider. However, many owners don’t focus on their onboarding processes, costing them billions in potential lost revenue. My guest this week is here to help you avoid losing customers. (more…)
by Tim Healy
COVID Customer Service: Randi Busse
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As businesses around the country struggle, taking care of your customers is more important than ever before. Does your existing customer service model still deliver the level of service that it did before the pandemic? My guest today is here to discuss the importance of examining your plans to meet the unique challenges we are all experiencing during COVID-19. (more…)