Tag: human behavior


COVID Customer Service: Randi Busse

COVID Customer Service: Randi Busse

As businesses around the country struggle, taking care of your customers is more important than ever before. Does your existing customer service model still deliver the level of service that it did before the pandemic? My guest today is here to discuss the importance of examining your plans to meet the unique challenges we are all experiencing during COVID-19. (more…)


The New Sales Normal: Jeffrey Gitomer

The New Sales Normal: Jeffrey Gitomer

Since the start of the coronavirus pandemic, the world as we know it has been turned on its head. The business world has not been immune to these changes, and a “new sales normal” has resulted. For those dreaming of a return to how things were before COVID-19, my guest today has some bad news for you. (more…)


Pushing Yourself Beyond Your Limits: Don Mann

Pushing Yourself Beyond Your Limits: Don Mann

Adversity and challenge are the themes of 2020, both in and out of the business world. Today’s guest knows more than a little about facing adversity. He is a NYT Bestselling author, accomplished endurance athlete and former member of the Navy SEAL Team Six. He is Don Mann, and he is here to show you how to adopt the “combat mindset” that will help you shatter your boundaries.

This episode of The Profit Express is brought to you by Corbett Public Relations, Promoting and Protecting Businesses and Brands for over 30 years.  (more…)


The Power of Being Thoughtful

The Power of Being Thoughtful

Being thoughtful is a topic I have never written about. I hate to say it, but being thoughtful was never really a topic I incorporated into my training and coaching. Maybe I thought it was assumed, or maybe even too touchy feely. I was wrong. (more…)


Pushing Past the Pain Cave in Training, Business, and Life

Pushing Past the Pain Cave in Training, Business, and Life

Think about your ultimate goal in life? Do you dream of running a marathon? Hitting a specific sales goal? Writing a novel? Now think about what is stopping you from achieving those goals. Have you never run before? Are you afraid of rejection? Unable to get inspired? We all have limits that affect our ability to reach our goals. (more…)


Pick Up the Damn Phone

Pick Up the Damn Phone

Pick up the phone! It’s simple. At least the idea is simple for me. Always has been. Connecting with people via a live phone conversation has tons of benefits. My objective with this article is to hopefully convince you that talking to a human on the phone is vastly more effective than texts, emails and social media messaging. (more…)


The Siblings: Me, Chuck, and Maureen

People Don’t Come with Expiration Dates

“Oh man, I better eat this before it expires!”

How many times have you gone through your fridge and said something like this in your life? A carton of milk, a package of raw chicken, a container of fresh strawberries. These things all come with expiration dates. If you don’t use them in time, they go bad and end up in the garbage, simply to be replaced on your next trip to the store. We know we better savor these items before it’s too late. (more…)


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