Tag: human behavior


Improv Comic Takes on Bad Customer Service

Improv Comic Takes on Bad Customer Service

As businesses become more automated, it’s starting to seem like good customer service is a thing of the past. But it doesn’t have to be this way. My guest today knows the art of listening, and he is here to discuss how practicing improv comedy can make you better at customer service. (more…)


Artist Makes History on The Profit Express

Artist Makes History on The Profit Express

Everyone of us has talent. Whether you’re good at writing, selling, or public speaking, we’re all great at doing something. My guest today knew from a young age he had a talent for drawing faces, and today he is bringing smiles to faces everywhere through his Instagram, Drewzcartoonz. (more…)


Do Kids Still Play With Toys?

Do Kids Still Play With Toys?

We all have a favorite toy from our childhood. Whether you were a fan of Barbie or Battleship, you had something you loved to play with when you were little. But with a focus on tech and tablets, are kids today even still playing with toys? Is the industry at risk of failing? My guest today is an expert in all things toys, and he’s got some great news about the future of the industry. (more…)


Navy SEAL Hails Jewish Business Owner a Hero!

Navy SEAL Hails Jewish Business Owner a Hero!

This week on The Profit Express, I sit down with Don Mann. Don is a bestselling author, small business owner, and former member of the Navy SEAL Team Six. Don shares his perspective on the story of Aaron Dahan, Jewish business owner of Caffé Aronne in NYC whose employees quit because of his support of Israel.  (more…)


Can Failure Be YOUR Key to Success?

Can Failure Be YOUR Key to Success?

We all start our lives differently. For some of us, our journeys begin easily, with good grades and supportive families. But for others, it’s nowhere near as easy. My guest this week is here to share how it’s not how we start our journeys, but what we do with them that really matters. (more…)


Can Local Coffee Shops Compete with Starbucks?

Can Local Coffee Shops Compete with Starbucks?

Coffee is a beverage that is near and dear to the heart of many, including me. Some of my earliest dates with my wife were at a local coffee shop here on Long Island. But that shop, like so many local coffee shops, has long since closed. My guests this week are here to chat about the challenges behind opening a coffee shop, and how you can compete with the Dunkins and Starbucks of the world. (more…)


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