As businesses around the country struggle, taking care of your customers is more important than ever before. Does your existing customer service model still deliver the level of service that it did before the pandemic? My guest today is here to discuss the importance of examining your plans to meet the unique challenges we are all experiencing during COVID-19. (more…)
Since the start of the coronavirus pandemic, the world as we know it has been turned on its head. The business world has not been immune to these changes, and a “new sales normal” has resulted. For those dreaming of a return to how things were before COVID-19, my guest today has some bad news for you. (more…)
Coronavirus has dealt small businesses everywhere a gut punch like they have never felt before. States have called for all non-essential businesses to shut down, with no clear timeline in place of when things will reopen. This is easier said than done, as many non-essential businesses are also a part of the supply chain to essential businesses. Surviving as a business owner is more difficult than ever before, but coronavirus has brought with it many lessons for business owners around the world.
The lesson we can all learn is timeless: the importance of relationships.
Think about all the forms of entertainment you enjoy each day. If you are like 32% of Americans, podcasting is one of those forms. Today there are more than 750,000 active podcasts, with topics ranging from politics to business and everything in between. Starting a podcast is a goal of many, and it has tremendous business potential. (more…)
Social media. Websites. Podcasts. These days, everything is available and consumed in a digital format. It should come as no surprise that customers have gone digital in how they shop. My guest today knows how creating a digital marketing strategy can help you achieve your business goals. She has literally written the book on the importance of a digital strategy. (more…)
“What if?” Is there a worse question to ask? My guests today think so. They have made this mindset their mission, inspiring others to bring their ideas to life. As part of their mission, they hosted the first ever STATTfest to raise funds for those looking to thrive on Long Island. (more…)
Do you have an idea for a business, song, or a piece of art? Are you finding it difficult to make it a reality by yourself? Though you may not realize it, you aren’t alone. Each year, countless great ideas are thrown out, simply because the person with the idea had to go it alone. Building a support network is vital, and having people by your side can inspire you to take that first step. (more…)
Every aspiring business owner dreams of achieving major success like that of Amazon, Target, and Google. My guest today knows the challenges that go into achieving this success. His newest book profiles Airbnb, a company that went from startup status to a value of more than $38 billion in just over 10 years. Its success is unparalleled, and lessons from Airbnb highlight the importance of building trust, belonging, and meeting customer needs. (more…)